DealerCRM — Every Feature. Every Game-Changer.

75K+

Catalog units

Auto, RV, marine, powersports, OPE — every model, every year, every spec.

5.9M

Live listings tracked

Every active listing on the internet, lifecycle-tracked. Your trade math is fair because we know the market.

24/7

OliviaAI never sleeps

Inbound texts answered in seconds. After-hours leads captured before morning.

5

Verticals

Auto, RV, marine, powersports, outdoor power — one platform, every kind of dealership.

01 · Voice & Telephony

Every call. Heard. Remembered. Followed up.

Calls don't just connect — they get recorded, transcribed, summarized, and woven into every customer's living relationship history. Including the calls OliviaAI makes herself.

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One phone, every device

The same dealership phone handles inbound and outbound calls on desktop and in the native apps. Hold, keypad, transfer, configurable destinations, recording, transcript, and notes stay with the call.

Game-changer · one complete call surface

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Every call transcribed

OliviaAI transcribes every recorded call automatically. Search "leather seats" and find the conversation from three weeks ago.

Game-changer · institutional memory

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Relationship summaries that stay current

After every call, OliviaAI rewrites the customer's relationship summary so the next rep walks in already briefed.

Game-changer · no rep onboarding

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OliviaAI makes the calls

Autonomous outbound voice — OliviaAI dials customers, conducts the conversation, books the appointment, hands the recording to your rep with a written summary.

Game-changer · 24/7 follow-up

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Call Goals + relationship brief

Before the conversation drifts, open the live context drawer for OliviaAI's reason for calling, practical talking points, and the customer's current relationship summary — without hiding the phone.

Game-changer · context during the call

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Rep call notes, author-only

Reps add private notes to a call. Only the author can edit; everyone else sees them read-only. Trust meets transparency.

Game-changer · accountability

02 · SMS & MMS

Texts that answer themselves.

Two-way SMS and MMS, full media inline, AI-drafted replies, TCPA-compliant from the first character. The customer texts. OliviaAI replies. Your rep wakes up to a confirmed appointment.

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Real two-way SMS + MMS

Send pictures, receive pictures, render them inline. Not a one-way blast tool — a real conversation surface.

Game-changer · MMS attachments

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AI-drafted replies

Three modes per rep: manual, semi-auto (review-then-send), or autonomous. The rep stays in the loop only as much as they want.

Game-changer · response speed

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TCPA consent audit trail

Every grant and revoke logged with IP, store, timestamp, and source. Compliance is built in, not bolted on.

Game-changer · zero TCPA risk

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AI opt-out detection

Customer types "please stop texting me"? OliviaAI catches the intent even without the keyword and revokes consent automatically.

Game-changer · respect at scale

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Per-rep send hours

Each rep configures when their automated replies are allowed to send. Outside hours? OliviaAI waits — no queue, no backlog drama.

Game-changer · respects everyone

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Auto-supersede on activity

Customer calls back before the queued reply sends? The draft cancels itself. No double-touch, no dueling messages.

Game-changer · no embarrassment

03 · Email

Inbox to outbox. Closed loop.

Every inbound email lands in the customer's timeline next to every text and every call. Every outbound email goes through identity-stamped links so a click on Tuesday and a return visit in March are still the same person.

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Unified inbox — email, text, and calls

Inbound emails route to the right rep, surface in My Day, fire real-time toasts, and sit in the customer's timeline next to texts. Phone calls are first-class too — the recording, OliviaAI summary, and transcript live right in the inbox, with one-tap add-customer, assign-rep, and schedule-follow-up.

Game-changer · one place, every channel

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AI compose with tone control

Drafts in your dealership's voice. Tone slider for warm / professional / direct. Length control. Sends from the rep's identity, not a generic alias.

Game-changer · personal at scale

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Identity-stamped outbound links

Every URL we send carries a signed identity token. The customer clicks, lands on the eBrochure, comes back three months later — they're still recognized.

Game-changer · attribution that survives

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CAN-SPAM audit trail

Every unsubscribe event logged with source, channel, and the message that triggered it. Immutable, queryable, defensible.

Game-changer · compliance proof

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Smart attachments

Spec sheets, eBrochures, deal terms — every attachment goes through the CDN with a tracked link, so you know which customer opened what.

Game-changer · open-rate signal

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Per-dealer sending domain

SPF, DKIM, DMARC handled. Your rep's email comes from your dealership domain — not a third-party mail house.

Game-changer · deliverability

04 · Video

Face-to-face from anywhere.

Live video calls right inside the customer card. Async video shares with watch-through analytics. The walkaround that closes the deal — without a road trip.

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Live video chat

WebRTC video right from the customer profile. No Zoom link, no Teams invite — just a tap, and you're showing the unit live.

Game-changer · closes long-distance

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Async video shares

Record a 90-second walkaround, send the link via text or email. Customer watches at 11pm. You see the watch-through report in the morning.

Game-changer · 24/7 selling

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Watch-through analytics

Did they watch the whole thing? Skip ahead? Replay the engine bay? Every signal tells the rep what to ask next.

Game-changer · know what they care about

04½ · Facebook · Instagram · WhatsApp

Every DM. Same inbox. Same customer.

Customers don't think in channels. They message you on Facebook Messenger Tuesday, slide into Instagram DMs Wednesday, ask a question on WhatsApp Friday — and expect you to know what they said. We make that effortless.

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Facebook Messenger

Every inbound Messenger conversation — including Marketplace inquiries on the units you list — lands on the right customer record, attributed to the right unit and the right source.

Game-changer · Marketplace leads captured

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Instagram Direct

Story replies, post comments converted to DMs, cold inbound — all routed into the same unified inbox your reps already live in. No app-swapping.

Game-changer · social-first buyers handled

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WhatsApp Business

Two-way WhatsApp threads with rich media, document attachments, and read receipts — captured in the customer's timeline next to every text, call, and email.

Game-changer · the channel your buyers actually prefer

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OliviaAI on every social channel

She drafts and auto-sends responses on Facebook, Instagram, and WhatsApp the same way she handles SMS — per your rules, your tone, your hours. Escalates to a human when it matters.

Game-changer · 24/7 social coverage

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One timeline, every channel

A customer who DMs on Instagram, texts your number, then calls — three "different people" in most CRMs. Here: one customer, one record, one timeline. Always.

Game-changer · zero channel fragmentation

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Compliance & consent built-in

Meta's 24-hour messaging windows, WhatsApp template requirements, and per-channel consent are tracked automatically — so reps just reply, and the system does the rest.

Game-changer · platform rules handled for you

05 · OliviaAI

mic

OliviaAI

The salesperson
who never sleeps.

OliviaAI is not a chatbot. She's a co-worker — voice, text, email, and chat — present in every channel, briefed on every customer, capable of booking appointments, capturing leads, and answering inventory questions in seconds.

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Autonomous outbound voice

Real-time conversational voice with barge-in. She handles call screening, voicemail, and live conversation. Books, reschedules, transfers to human when needed.

Game-changer · 24/7 outbound

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eBrochure chat widget

On every public vehicle page. Knows the inventory, captures the lead, schedules the appointment, sends the spec sheet — without a rep online.

Game-changer · captures night shoppers

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Tool calling

Capture lead, schedule appointment, get vehicle details, send eBrochure, search inventory, transfer to human — every action is structured, auditable, and logged.

Game-changer · she takes action

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Living relationship summaries

Regenerated after every comm event. Never stale. Walks the next rep into the conversation already knowing the customer.

Game-changer · zero ramp-up

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Next Contact Engine

Schedules per-customer, per-POC follow-ups with cadence discipline. Lease window opens? Equity crosses $1,000? She knows, and she puts it on the rep's day.

Game-changer · pipeline that fills itself

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Wishlist parsing

Rep types "red SUV under $40k with 3rd row" — OliviaAI parses it into criteria, then watches inventory and surfaces matches the moment they arrive.

Game-changer · anticipates the customer

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OliviaPad on every page

A floating assistant available everywhere in the CRM. Ask her anything — "show me Sarah Chen's last call" — and she does it.

Game-changer · zero-click recall

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Inbound text auto-drafts

A customer texts. Three modes: rep-reviews-then-sends, OliviaAI sends after a TTL the rep sets, or fully autonomous. The rep stays in control of the level of control.

Game-changer · sub-minute response

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Live spec lookup mid-call

She doesn't bluff. Doesn't know a towing capacity? She acknowledges it, looks it up while you talk, and weaves the answer in seconds later.

Game-changer · honest at every turn

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Understands the photos & videos they send

A trade-in photo, a window-sticker snapshot, a walkaround video, a damage close-up — over text, email, or chat. OliviaAI reads the image, transcribes the video, identifies the vehicle and condition, and folds it into the relationship summary. The attachment becomes data, not a dead-end.

Game-changer · media that becomes intelligence

06 · Customer Surface

One profile. Everyone in sync.

The customer card is the heart of the platform — every conversation, vehicle, deal, service visit, and team relationship, plus a calm Customer Snapshot that tells a rep what matters before they open the record.

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Unified timeline

Every call, text, email, video, deal, note, and AI summary in one stream — chronologically, channel-coded, searchable.

Game-changer · institutional truth

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Multi-rep real-time editing

Sales rep updates the trade. BDC adds a note. Manager reassigns the POC. Everyone sees it instantly with optimistic concurrency — no lost work.

Game-changer · no double-data-entry

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Points of Contact (POCs)

Multiple POCs per customer, per department, per store. Sales POC at one store, service POC at another, BDC group across the dealer group — soft-versioned forever.

Game-changer · multi-store reality

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Vehicles of Interest + wishlist

Specific units they care about, plus a freeform wishlist that OliviaAI parses into criteria and watches inventory against.

Game-changer · zero "we'll let you know"

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Equity + lease lifecycle awareness

Knows when a lease enters the cross-shop window. Knows when equity flips positive. Knows when not to bother the customer yet.

Game-changer · timing > messaging

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Real-time, every tab

Sub-200ms event push. Every tab on every device stays in sync — call lands, bubble appears; appointment changes, calendar updates; new lead, kanban refreshes.

Game-changer · always-now data

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Customer Snapshot

A quiet strip shows stage, store, owner history, service loyalty, recency, active deal, fresh credit, risk flags, and OliviaAI's next likely motion. It appears consistently on the profile and dense customer lists.

Game-changer · the opening brief at a glance

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Service history that reads clearly

Repair orders from supported DMS providers resolve into one consistent history with the vehicle, operations, customer-pay totals, issue summaries, and full detail on web and mobile.

Game-changer · sales and service share the story

07 · Customer-Facing

The customer's experience, mastered.

eBrochures customers actually like. Visitor tracking that survives Safari and Chrome 3P-cookie deprecation. Identity that follows them across email links, return visits, and form submissions on different devices.

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eBrochures, 70+ templates

Mobile-first, premium-feel vehicle pages with embedded chat, scheduling, trade-in, and credit app — all at one URL the rep sends in a text.

Game-changer · the perfect handoff

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Cookie-free visitor tracking

localStorage-based, ITP-proof, ready for Chrome's 3P-cookie deprecation. Tracks page views, scroll depth, click heatmap data, chat funnel — without third-party cookies.

Game-changer · future-proof analytics

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Identity bridge

Signed tokens stitch the customer's identity across the eBrochure → dealer-website jump. Wiped browser? They're re-identified by email/phone match-back.

Game-changer · attribution that survives

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Form match-back

Customer fills a form three months later from a new device. Email/phone hits the customer mirror; past anonymous events backfill onto their record.

Game-changer · the long-cycle reveal

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Dealer-website tracking tag

Same engine on the dealer's own domain. Async, idle-deferred, ~3KB gzipped. Captures every visit, ties to the same identity.

Game-changer · one identity, every page

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OliviaAI on every eBrochure

The chat widget knows every spec, every photo, every payment scenario. Captures the lead, books the test drive, transfers to your rep when needed.

Game-changer · 24/7 closer

08 · Sales Workflow

Deals priced right. Trades fair. Pipeline routed.

AutoPencil 2 for a simpler desk workflow, live state-tax math, cash out-the-door rolls, and embedded credit. A trade valuation engine built on live market evidence. A BDC kanban that auto-routes, drag-and-drops, and never lets a lead idle.

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AutoPencil 2 deal structuring

A focused workspace for finance, lease, cash, balloon, and one-pay. Buy/sell spread, residuals, incentives, cash out-the-door rolls, and 50-state tax and registration math update as you work.

Game-changer · numbers always right

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Lender programs + payment grids

212+ lender programs. Real buy rates, real residuals, real incentives. Captive vs non-captive. Programs apply to columns; rates editable; manual edits clear the program with a warning.

Game-changer · transparent F&I

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Credit inside the deal

Run a prescreen or full pull in AutoPencil, keep access permission-gated, and carry the result with the customer instead of switching tools or re-keying sensitive details.

Game-changer · credit in context

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Trade valuation, our own corpus

Built on 5.9M live marketplace listings, lifecycle-tracked. Median, p25/p75, days-on-market, region-weighted, with a confidence score and a comp grid the dealer can audit.

Game-changer · zero black-box pricing

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BDC Lead Command Center

Six-lane kanban — Now / New / Working / Appointment / No-Show / Be-Back. Auto-routes leads. SLA timers. Drag-and-drop stage changes. Real-time presence so your team sees who's looking at what.

Game-changer · zero lead lost

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AutoForm, universal

One template engine. Dealers configure visibility per line item per deal type. Disclosures (legally mandated) can't be disabled — auditable, compliant, repeatable.

Game-changer · no DMS lock-in

recommend

Find Similar Inventory

Vertical-aware scoring (auto / RV / marine / powersports / OPE). Body type, fuel type, length, sleeps, price tier — surfaces the closest matches at the same dealership.

Game-changer · save the deal

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Vehicle Comparison Builder

Assemble a side-by-side of 2–5 units — your inventory or any catalog vehicle — with a clean spec table and an OliviaAI-written recommendation. Build it on the comparison page, from a pill on the customer card, or just ask OliviaAI. Deliver it by email, text, link, or PDF without leaving the screen.

Game-changer · one-click customer comparisons

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Customer pre-qualification

The eBrochure can invite a customer into a dealership-configured, consented pre-qualification flow. The submission creates or links the lead and returns the result to the team.

Game-changer · less friction before the visit

09 · Inventory & Catalog

Every unit. Every spec. Every photo.

We built our own catalog. Auto, RV, marine, powersports, outdoor power equipment — millions of trims, every year from 1981 forward, with vision-classified images and marketplace-priced market values.

Ask a question. Get a dashboard.

The numbers your team needs, the moment they ask — built by OliviaAI, priced against the live market, and live the instant a customer engages. No analyst queue. No BI sprint. No black box.

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OliviaAI Dashboard Studio

Tell OliviaAI what you want to see — "monthly close rate by salesperson, last 12 months" — and she queries your real data, picks the chart, builds the widget, and saves the dashboard. A two-pane builder where the AI does the work and you watch it happen, live. No SQL, no IT ticket.

Game-changer · dashboards on demand

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Market Intelligence

Where every unit sits against the live market — comparable listings, price position, days-to-turn, aging risk. Built on our own corpus of millions of tracked listings, so you see real comps, not a vendor's opinion. Auto and RV, refreshed continuously.

Game-changer · price like you can see the market

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Live engagement signals

When a known customer is on your site or opening your eBrochure right now, the rep gets an ambient toast anywhere in the CRM — and the customer card shows an engagement heatmap. Catch the hot one while their hand is still on the mouse.

Game-changer · strike while they're warm

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Drill into any number

Every KPI on every dashboard is a door. Click it and you get the actual customer cards behind the figure — already triaged, ready to text, email, tag, or assign as a campaign.

Game-changer · a number you can act on

speed

Response-time leaderboards

Lead-to-first-touch measured to the second, by rep and by store. The metric that actually predicts close rate — surfaced, ranked, and drillable.

Game-changer · speed you can manage

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Ask the database in English

"How many deals did Sarah close in May with a trade?" OliviaAI turns the sentence into a safe, governed query against your CRM and hands back the answer with the rows behind it.

Game-changer · self-serve answers

11 · Mobile Apps · App Store & Google Play

The whole dealership. In your pocket.

The most modern mobile app in dealer software — AI-driven, voice-first, and truly native. An iOS and Android app with OliviaAI built into every screen, not a shrunk-down website. Your reps sell from the lot, from the car, from anywhere: scan a plate, place a recorded call, log a walk-in, snap a trade, and answer a customer, all from the phone in their hand.

Available today — download voAIce DealerCRM on the App Store or Google Play. Included with every DealerCRM account.

Download on theApp Store Get it onGoogle Play

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Native iOS & Android

Real native screens with native speed, biometric sign-in, push notifications, and offline cache. The full customer profile, inbox, and My Day — in your pocket, not in a browser tab.

Game-changer · sell from anywhere

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Camera that does the data entry

Scan a driver's license, a VIN, or a plate — the customer or unit resolves in seconds. Snap walkaround and condition photos straight onto the record. No typing on a phone keyboard.

Game-changer · the lot becomes the desk

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The full dealership phone

Answer inbound or place outbound calls on the dealership line, then use hold, keypad, and transfer from the native call screen. Recording, transcript, Call Goals, and the relationship brief stay attached.

Game-changer · every call captured with context

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OliviaAI, on the phone

Tap the mic and talk to OliviaAI hands-free between deliveries — "what's my next contact," "text the Smith family I'm running ten minutes late," "pull up the loaded Highlander." She does it, on the same brain as the desktop.

Game-changer · voice-first selling

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Push that means business

Lead assigned, customer replied, appointment due, hot engagement — the right rep gets the right push with one-tap actions, respecting quiet hours and per-category preferences.

Game-changer · never miss the moment

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Same data, every device

Whatever a rep does on the phone is live on the desktop a fraction of a second later, and the reverse. One CRM, one customer record — the device is just the window.

Game-changer · zero sync friction

12 · Operations & Trust

The iceberg under the magic.

Multi-tenant isolation. Audit trail for every mutation. Sub-second cold starts. 60+ scheduled jobs that maintain themselves. An autonomous failure investigator that proposes patches when something breaks. This is the part you don't see — and the reason everything you do see is fast.

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Multi-tenant isolation

Every database query is subdomain-scoped. A request from one dealer can never read or write another dealer's data — enforced at the query layer, not the app layer.

Game-changer · zero data leak risk

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Audit trail, every mutation

Every create, update, delete logged with employee, IP, timestamp, before/after. Searchable, exportable, defensible.

Game-changer · compliance proof

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Lambda warming

Hot endpoints stay sub-second. A 4-minute warmup cron keeps the most-trafficked surfaces from ever cold-starting on a real user.

Game-changer · always fast

schedule

60+ scheduled jobs

Catalog enrichment, valuation refresh, marketplace scraping, reconciliation, summary regeneration — all on a fleet of crons that run themselves and email a daily digest.

Game-changer · self-maintaining

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Autonomous failure investigator

When a job fails repeatedly, an AI agent root-causes it, proposes a patch, runs CI, and merges if it passes a tight allowlist. Verifies the fix on the next run. Reverts if it didn't work.

Game-changer · self-healing platform

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Self-repair within 30 minutes

Missing env var? Stuck job? Memory pressure? A repair cron detects, fixes, logs, and verifies — usually before you'd notice.

Game-changer · 24/7 operations

security

10-layer browse-data gate

Public catalog data is protected by HMAC-signed tokens, IP-binding, per-token use caps, rate limits, telemetry, and an auto-block tripwire — without making the catalog feel slow to a real visitor.

Game-changer · scraper-resistant catalog

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One daily summary, total signal

No per-cron emails. No SMS spam. One email at 7 AM with everything — what ran, what failed, what fixed itself, what needs eyes.

Game-changer · zero alert fatigue

Every conversation.
Every customer.
Every deal.

Everything connected.

Every call. Heard. Remembered. Followed up.

Texts that answer themselves.

Inbox to outbox. Closed loop.

Face-to-face from anywhere.

The salesperson
who never sleeps.

One profile. Everyone in sync.

The customer's experience, mastered.

Deals priced right. Trades fair. Pipeline routed.

Every unit. Every spec. Every photo.

Ask a question. Get a dashboard.

The whole dealership. In your pocket.

The iceberg under the magic.

DealerCRM,
with OliviaAI.

Everything connected.

Every call. Heard. Remembered. Followed up.

Texts that answer themselves.

Inbox to outbox. Closed loop.

Face-to-face from anywhere.

Every DM. Same inbox. Same customer.

The salespersonwho never sleeps.

One profile. Everyone in sync.

The customer's experience, mastered.

Deals priced right. Trades fair. Pipeline routed.

Every unit. Every spec. Every photo.

Ask a question. Get a dashboard.

The whole dealership. In your pocket.

The iceberg under the magic.

DealerCRM, with OliviaAI.

The salesperson
who never sleeps.

DealerCRM,
with OliviaAI.